Trekka Logistics specializes in servicing small businesses but wanted to give their customers the same service that an enterprise business would receive.
To do that, they implemented Extensiv 3PL Warehouse Manager, which gave them the flexibility they needed to meet their customers’ needs and the capabilities that allowed them to scale and grow their business.
each quarter during
the first year
in new customers
3PL Warehouse Manager
Trekka Logistics was founded based on the ecommerce and distribution needs of the small and emerging businesses market—small companies with highly personal needs who were being forced to fit into a larger company’s fulfillment processes. Due to relatively lower order volumes, many of the smaller businesses Trekka Logistics caters to often did not receive the services they needed from their previous fulfillment partners. By offering a space to allow these companies to grow, Trekka Logistics required a warehouse management system (WMS) with a high degree of flexibility in their workflows. Automation was essential to operating at scale, but being dynamic enough to provide that level of customization to their customers was a high priority.
We wouldn’t have grown how we have without Extensiv 3PL Warehouse Manager.
— Matt Ericson
Founder And Owner, Trekka Logistics
Extensiv 3PL Warehouse Manager provides the structured automation Trekka Logistics needs to increase their agility, allowing them to better serve their customers and take on many new ones. Utilizing the customer portal has enabled greater transparency for their customers and given them the ability to self-serve instead of depending on Trekka Logistics for their order status, tracking information, and order charges. Extensiv 3PL Warehouse Manager has also allowed Trekka to utilize auto-notifications and push information directly to customers in real time. Extensiv 3PL Warehouse Manager captures all charges on a line-item level, which allows their customers to budget and forecast based upon their needs and changing trends in specific industries. Trekka Logistics can customize requirements and then follow a single process for every order, increasing trust in their operations and faith that they can take on new customers with ease.
In addition to the customer portal, real-time inventory visibility has been a key benefit of using Extensiv 3PL Warehouse Manager. Access to inventory reports and stock status locations has been crucial for Trekka Logistics customers that utilize Extensiv 3PL Warehouse Manager as their primary inventory management software. SmartScan allows Trekka Logistics to provide the location and status of their customers’ inventory. The software also integrates with Amazon, ShipStation, Shopify, Shopify Plus, and Walmart stores, and comes with built-in assembly, and other features that have allowed them to scale their operations dramatically.
Today, Trekka Logistics blends process-based automation with hands-on industry expertise to facilitate and guide client growth. Extensiv 3PL Warehouse Manager has opened new sales channels due to the increased ability to process and support customers’ needs, leading to an 81% increase in their customer base since adoption.
Trekka Logistics has gone from a small warehouse maintaining just a few customers, to a fully automated warehouse operation, processing more than 190,000 orders in the past year. Since their implementation, Trekka Logistics has seen 45% quarterly revenue growth. Trekka Logistics rates their support experience with Extensiv as “fantastic,” saying that they receive the same level of personalization and care that they provide to their own customers. Trekka Logistics expects to continue to grow, impacting the fulfillment world one small business at a time.
Trekka Logistics was founded with the passion and purpose to navigate the expanding ecommerce and distribution market. With more than 20 years of logistics, transportation, warehousing, and distribution experience, Trekka Logistics has the expertise to find the right solutions for any company. They understand the complexities of today’s global market and have the tools to make the world smaller and simpler for small businesses.
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