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Integration Manager

All the integrations you need to easily automate and streamline your online orders from a single platform. 

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Integration Manager

All the integrations you need to easily automate and streamline your online orders from a single platform. 

Get Started for Free
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Providing Excellence in Customer Care

Our unique combination of skills will help you accommodate your customers’ unique workflows, whether you are a technology blackbelt or if this is your first foray into the world of supply chain. Let Extensiv handle the technology, we will provide you with the best tools to help you grow so you can focus on providing superior service for your customers. 

98%

of cases are answered in under 4 business hours

90%

customer satisfaction rating

1600+

self-help documents

Customer Success

Focused on Your Success, Making You Confident to Thrive

As an Extensiv customer, you gain access to a dedicated Customer Success Manager who will help you realize the benefits of your investment. Whether you have limited in-house technical resources or have a full development team, Extensiv has a service offering that fits your needs.

Don’t be intimidated by the changes required to evolve your operations and move away from paper and Excel. All you need is a team that understands the software in both order management and warehouse operations to increase efficiency and uncover revenue opportunities.

Customer Support

Get Expert Help Whenever You Need It

We understand the complexity of day-to-day operations and the importance of every part of your fulfillment operations running smoothly. Our support team is available to assist with anything that may come up during your business operations, from an unexpected error to a quick refresher on a feature you haven’t used in a while.

Our support team is comprised of support engineers with fulfillment expertise, and located on both sides of the coast, available by email, phone, chat, in-app, or support portal. For special cases that require deep technical expertise, we have dedicated software development, API, and EDI specialists available to assist when needed.

Continuous Improvement

Building Better Customer Relationships Through Commitment to Your Success

At Extensiv, we want our customers to succeed. We are constantly looking for ways to improve our solutions and services to benefit you. Our Customer Success Managers have consultative meetings with you to make sure you are adopting all the product features and will benchmark your business with other customers in your industry. This allows us to uncover any areas of improvement for your operations.

All customers have access to resources for support and documentation like the Help Center, Extensiv Customer Community, and Extensiv University for training. With in-app support, you can view help articles, API documentation, and submit new product ideas.

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Extensiv always delivers the same level of personal attention that my customers demand of me — they are a true partner in helping both my business, and my customers’ businesses, succeed.

— President, Swan Packaging Fulfillment