Challenge

Anthony Tartaro, Head of Operations at Vincero, was flooded with responsibilities because just about everything had to be done manually in their prior system. As a small company with around ten employees, Tartaro and his team were lost in managing returns and processing international shipping which made up roughly 35% of business. At the time, Vincero was only managing 10% of their current order volume and knew the amount of manual work was unsustainable. 

Solution

When your goal is to get packages to excited customers before they become angry customers, having a reliable tool for managing inventory and orders is crucial. For Tartaro and his team, the solution to grow their global business was Extensiv. Upgrading their technology allowed Vincero to optimize how quickly customers can get products and how they can control their inventory across multiple warehouses. Suddenly, the team was able to spend time where it mattered, on growing the brand. 

Results

Extensiv streamlined their process which helped cut their shipping costs but also cut down times for customers to get their products. Instead of trying to keep their heads above water, Tartaro received three to four hours back each day. They now are able to focus on the customer experience and building a community for their brand. When it comes to busy season, they expect to save up to 75% more time.  Vincero turned their operation from a bottleneck to catalyst for success.