Challenge

Customer experience and competitive prices differentiate the Specialist ID brand, and both rely on operational excellence and technological prowess. However, as the business grew their operating procedures remained stagnant. Delivering high-quality customer experiences became unattainable when simple tasks such as processing sales tax took their servers 3 weeks. All the time processing and piecing information together from different sources was preventing the business from scaling to their potential. 

Solution

Patrick Barnhill, Co-Founder and President of Specialist ID, chose Extensiv to solve immediate challenges with seamless integrations to partners that competitors needed to custom build. Upon implementation, the team took the time to configure their warehouse layout and workflows with the new system and easily setup new sales channels to enhance their international presence. With a robust system in place, their technology enabled the business to scale based on their product and story instead of being held back by operational limitations.  

Results

The investment in technology came to fruition, realizing 10x efficiency gains by implementing best practices from purchasing decisions to shipping orders out the door. POs are now automatically created and picking products throughout the warehouse is easier than ever with data-driven organization and barcode scanning. The high-quality experience that Specialist ID was founded on now shines brighter than ever, accurately fulfilling 99.96% of orders during a period of 300% growth in sales.