Challenge

Loot Crate used a costly, underutilized ERP system that made it hard to get all their crates out on time and without errors. Mike Martinez, the Director of Operations, decided to weigh his options for an Inventory Management System (IMS) that would improve forecasting and provide visibility across inventory, orders, and warehouse fulfillment. Lead times increased from 30 to 90 days, and delays threatened production timelines, putting customer satisfaction at risk. 

Solution

Unlike their previous system, which took over six months to get up and running, Extensiv’s dedicated implementation team had Loot Crate live on the platform in less than sixty days. Extensiv Order Manager’s ability to give a real-time inventory picture helped the team see what was on-hand at multiple warehouses and committed to customers. Knowing precisely what was available helped them pick "bonus items" and allocate them to future crates and e-commerce sales on Shopify, Amazon, and eBay channels through orderbots. 

Results

Loot Crate's success is measured by how well they fulfill their mission of bringing joy to their customers through crates each month and providing a superior customer experience. Shortly after implementing Extensiv Order Manager, Martinez’s team was getting crates out faster, shipping sooner, and saving time while more than doubling their product lines and SKUs. Loot Crate gained actionable data through warehouse shipping confirmations and saw how their new source of truth saved them money.