Extensiv AI

Extensiv AI is a conversational assistant built directly into Extensiv. It answers questions from your live WMS data (orders, inventory, shipments, SKUs, receipts), Extensiv's support documentation and your custom knowledge base, in any language, in seconds. Your internal team and your customers can both use it. No report to build, no ticket to open, no analyst to interrupt.

Other AI systems have no idea what's happening in your warehouse. It works from static documents and the open internet, not your live operational data. Extensiv AI queries your actual WMS in real time: the orders, inventory levels and status in your system today.

Extensiv AI is built on 20+ years of 3PL operational expertise — so it understands how warehouses actually run: orders, inventory, and the language your team uses every day. And it gives your customers their own access to their data without sharing your login or exposing your account, something no generic AI tool can do natively.

Extensiv AI has two modes and three capabilities. Knowledge mode answers process and procedure questions from Extensiv support docs, your uploaded SOPs, return policies, training materials, or any document you load into your custom knowledge base.

Data mode queries your live WMS: orders, inventory, shipments, and SKUs. Customer self-serve access gives your customers direct visibility into their own data without involving your team. Users can save personal prompt libraries so frequent queries are one click away.

A mobile app is available for both iPhone and Android to give your customers access on the go.

Predictive capabilities, anomaly detection, and intelligent order routing are not in current scope.

Extensiv AI supports 50+ languages, including Spanish, French, Vietnamese, and Mandarin. Your team can ask questions in the language they work best in and get answers in the same language, no translation layer, no workaround required.