Feeling the pressure to boost customer satisfaction, drive new business, and improve their bottom lines are just a few of the things we hear from third-party logistics (3PL) business owners and operators.
These top priorities have many logistics professionals looking for ways to improve their warehousing operations and automate workflows to help reduce costs, meet shipping demands, increase throughput—all to better serve their customers.
Yet, year over year, customer acquisition ranks as the top order volume growth driver and business opportunity in all of our 3PL Warehouse Benchmark Reports. In order to stand out in today’s competitive market, 3PLs must strive to become indispensable partners that their customers—especially ecommerce companies—can’t imagine doing business without.
For third-party logistics companies to succeed, they need to prioritize their customer experience and success by automating warehouse workflows and supply chain management with best practices designed to help warehouses operate more efficiently and effectively.
Here are five ways third-party logistics providers can find new customers and help their existing clients fall in love with them to reduce turnover.
Product fulfillment centers can be intimidating to those outside of our industry. Your customers will appreciate your 3PL company’s experience, knowledge, and guidance.
Warehouses should help customers understand the best practices and processes that will work well for both parties. Offering advice on what technologies to use and workflows to implement to help save your clients money will ensure that you are meeting their expectations to elevate their business—and grow your business, too. These should include:
One of your 3PL’s primary jobs is to make your customers’ jobs easier; after all, that’s one of the biggest reasons they’re outsourcing their logistics processes in the first place.
Customers love when integrations are fast, simple, and airtight. But most of all, they love it when they are hassle-free in every sense of the word. Your 3PL will delight your customers, especially ecommerce businesses, if you can easily connect every aspect of their inventory management and order fulfillment operations to their:
Working with a warehouse management system (WMS) partner like Extensiv is like having an extension of your team. Especially when you have access to a powerful ecosystem of integrations, services, and trusted partners to help you every step of the way.
Your customers love a 3PL partner they never have to question. The data flowing through their supply chain is likely the largest and most complex dynamic they have to deal with as an organization.
3PL providers that become their customers’ go-to source for all this information will be seen as heroes. This can be accomplished by providing 100% accurate, real-time information regarding:
Your customers’ brand image is the most valuable asset they own. Working with a logistics partner that is committed to protecting that image with a flawless track record will ensure customer loyalty and growth opportunities. Your 3PL can do so by providing fulfillment services where:
Your customer base is looking for warehousing and logistics services that go above and beyond to help them succeed. Your role as a service provider already makes you a vital part of your customers’ operations. But your 3PL should aspire to become a true business partner who can drive their customers’ success.
Being such a partner will undoubtedly earn their customers’ respect—and long-term business. Your 3PL can accomplish this by:
In short, your customers want a 3PL partner who is easy to work with, utterly reliable, and an expert in the business of fulfillment. Such 3PL providers will quickly become an irreplaceable part of their customers’ daily operations and future success.
Your clients aren’t the only ones who can benefit from an expert business partner dedicated to their success; Extensiv can be that for you.
Extensiv’s software for 3PLs provides robust, comprehensive solutions for all of your essential workflows, including warehouse, inventory, and order management. With built-in features like mobile barcode scanning, small parcel shipping & rate shopping, customer billing, and data analytics & reporting, Extensiv 3PL Warehouse Manager can streamline your operations and boost efficiency so you can better serve your customers.
To learn more about how Extensiv can help your 3PL become a warehouse your customers will love, request a demo today.