Updated on May 19, 2021
With such a competitive landscape, 3PLs who understand their customers’ needs and deliver on their promises of superior customer service can quickly separate themselves from the pack, and position themselves ahead of the competition. Whether order fulfillment is a smaller part of your warehouse business or the main driver for growth, you need to deliver the best pick and pack fulfillment warehouse practices to attain maximum productivity and exceed customer expectations.
To help you achieve these goals, we’ve compiled a warehouse order checklist of best practices that enable People, Processes, and Technology in your warehouse. When implemented, your warehouse layout will be optimized to deliver on customer expectations without worry.
It’s important that your warehouse staff are set up to succeed. To determine if your staff has the best shot at perfection, ask the following questions:
Are you integrating experienced warehouse personnel with new, temporary, or seasonal employees?
Are you encouraging line staff to constantly think about and provide feedback as to how warehouse pick and pack processes can be improved?
Are you providing all employees with formal job descriptions? This will clarify their roles and responsibilities and allow employees to better perform.2
Are you clearly articulating the importance of speed, accuracy, and efficiency in warehouse training? Key drivers like these will help staff develop a growth mindset and grow with the business.
Have you invested in an experienced supervisor who can manage and improve all aspects of your warehouse floor?
Have you given managers sufficient authority to approve changes or procedural overrides? Minor questions on the warehouse floor can lead to major slowdowns. Proper training on how to address issues can provide more effective personnel.
Your overall productivity is the sum of your combined operational processes. A single inefficiency or improvement will be multiplied exponentially day after day. To determine if your pick and pack services warehouse processes and procedures are following industry best practices, ask the following questions:
Do you know how long it takes your pickers to find and deliver SKUs for packing?
Do you have software, such as a Warehouse Management System, that consolidates all orders from various sales channels and generates a picklist with locations for every order?
Do you have a specific pick location for every SKU? Mixing multiple SKUs in the same bin location has been shown to reduce picking productivity.3
Do you employ different picking techniques like zone picking, batch picking, or wave picking to increase efficiency?4
Does your warehouse store the fastest-moving SKUs as close to ground level as possible?3
Are you storing your fastest-moving SKUs relatively close to one another? This can improve efficiency in the case of multiple-SKU orders - which is especially true if your warehouse offers kitting where items are grouped, packaged, and supplied together as one unit.
Are your pickers separating items by pick type (i.e., batch, individual, or bin) to improve speed and accuracy at the packing tables?5
Do you have formalized workflow procedures for your packing stations?
Are packers forced to make extraneous movements to complete their routine tasks?
Does your warehouse employ automated packing software? And is this software located within easy reach of all the packing employees?
Are you providing pre-printed packing lists and receipts—with verified addresses?
Are all items that are fully ready to be shipped clearly marked (e.g., verified addresses, printed receipts, and cleared of any holds)? 5
Are all items that need further assistance clearly marked (e.g., unverified address, hold for any reason, or need for additional customer service input)? 5
Are your warehouse packing stations properly set up so staff have quick and easy access to all of the materials they need to fulfill items (e.g. tape, boxes, invoices, shipping labels, poly bags, cards, ribbons, etc.)? 2
Have you considered custom kitting strategies to improve speed and efficiency?1
Do warehouse packers have easy access to a conveyer belt or wheeled cart for outbound packages?6
Do packers have easy access to an inline or platform scale?
Ready to get started? Download the Pick and Pack Process checklist to get the best practices warehouses can use to optimize efficiency and deliver on customer expectations.
The right technology can save your warehouse enormous amounts of time and money – while increasing accuracy and profitability. To determine if your picking and packing technology is on par with today’s standards, ask the following:
Does your warehouse use mobile barcode scanners to improve speed, reduce manual errors, and increase accuracy during both picking and packing?
Are warehouse scanners fully integrated with your WMS and billing software?
Can your scanner technology support lot number, serial number capture, expiration date, and/or pallet ID?
Does your WMS software enable hands-free packing?
Are you able to create custom shipping or UCC-128 labels?
Can your WMS create customer-specific rules for custom workflows, billing, tasks, and document creation?
Are you able auto-calculate package weight, assign dimensions, or tare weight?
Is your warehouse able to verify order completion and packing accuracy for every order?
Can your software integrate with multiple shipping and delivery partners?
Does your software support real-time carrier rate shopping?
Does your WMS support multiple shipping and delivery billing methods?
Does your warehouse regularly manage inventory audits or cycle counts?
Start your warehouse on the path of 100% picking and packing accuracy. Download Building the Perfect 3PL Pick and Pack Process checklist to get the best practices warehouses can use to optimize efficiency and deliver on customer expectations.