Post-Purchase Strategies to Improve Customer Retention for E-commerce
Retailers spent much of last year obsessing over the touchpoints leading to conversion. But as acquisition costs skyrocket, the focus is switching to optimizing the post-purchase journey for retention. Add multichannel retail to the mix, and brands are stuck re-prioritizing touchpoints across sales channels, delivery, and return operations.
Today’s customers expect brands to sell on their preferred sales channels, offer super fast delivery, and hassle-free returns, refunds, and replacements. In this webinar, Skubana, Route, and Returnly will focus on the functionality needed to deliver a five-star post-purchase experience within a multichannel landscape.