WEBINAR: ON-DEMAND

Post-Purchase Strategies to Improve Customer Retention for E-commerce

Retailers spent much of last year obsessing over the touchpoints leading to conversion. But as acquisition costs skyrocket, the focus is switching to optimizing the post-purchase journey for retention. Add multichannel retail to the mix, and brands are stuck re-prioritizing touchpoints across sales channels, delivery, and return operations.

Today’s customers expect brands to sell on their preferred sales channels, offer super fast delivery, and hassle-free returns, refunds, and replacements. In this webinar, Skubana, Route, and Returnly will focus on the functionality needed to deliver a five-star post-purchase experience within a multichannel landscape.

About the Expert Guests:

Chad Rubin

Chad Rubin

CEO/Co-Founder

Skubana

Kerri Barnes

Kerri Barnes

Partnerships

Loyalty Lion

Kevin Sides

Kevin Sides

CRO

Shipmonk

Aaron Schwartz

Aaron Schwartz

VP Business Dev.

Returnly

Andrew Jones

Andrew Jones

Marketing

Route

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HubSpot Video

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