How River Plate Scaled Visibility, Efficiency, and Complex Integrations

At a Glance

About River Plate

Southern California–based River Plate provides end-to-end fulfillment and distribution—inventory management, cross dock, retail/B2B/ecommerce/D2C logistics, and value added services (kitting, bundling, shrinkwrap)—with 30+ years of experience. 

Highlights 

Challenges 

• Disconnected, homegrown tools for inventory and orders with limited transparency; clients lacked a unified, real-time portal. 

• Heavy spreadsheets and manual touchpoints that made data hard to communicate to clients and teams. 

• Needed a scalable cloud WMS with robust retail/D2C integrations and customizable reporting. 

Solution 

• Moved to Extensiv for a cloud-based WMS with customer logins/role based access, organized item specs, SmartScan, and better use of pallet IDs/movable units. 

• Engaged Professional Account Services to design hybrid workflows (returns, value added services tied to big box retail), using weekly working sessions and test environments. 

• Improved onboarding, demos, and training and quantifying time savings through Labor Analytics. 

Results 

• ~20–30% time reduction in receiving and ~20% faster pick paths after process tuning with PAS. 

• Scaled from ~20–30 accounts to 4–5× that volume while streamlining workflows and execution time. 

• Stronger customer visibility and confidence via a self-serve, real-time portal; emphasis on service recovery and collaboration with Extensiv. 

Industry 

3PL Fulfillment 

Company size 

50 employees, 138,000 sq ft facility  

Challenge 

When Leo Rodriguez joined River Plate in Simi Valley, the tech stack was a patchwork: separate, homegrown tools for inventory and order processing with little transparency between systems. Clients couldn’t easily submit orders, see reports, or access a single, real time “headquarters” for their data. The team needed a cloud based WMS with customizable reporting, stronger integration options (retail/EDI and D2C), and a customer friendly portal with role based access—something that could support today’s workflows and scale for the next 10+ years. 

Solution 

River Plate first used a smaller WMS, then moved to Extensiv, specifically for a cloud platform with robust integrations and modules that match 3PL realities. The shift brought: 

• A unified, real time portal where customers log in to view receipts, documents, inventory allocations and status, and extract data on demand. 

• Deeper integrations across retail/EDI and direct to consumer channels, supported by Extensiv specialists—not just generic software. 

• Stronger onboarding: collaborating with Extensiv teams to refine demos, trainings, and item profiling (dimensions, weights, lot/serial/expiration, billing rules) so data is organized and usable from day one. 

• Professional Account Services (PAS) for the non-cookie-cutter work: hybrid workflows, complex returns, value added services tied to big box retail programs (e.g., Walmart, Target). Weekly 1–2 hour working sessions, test environments, and iterative followups kept projects on track for months when needed. PAS practitioners brought boots on the warehouse floor experience plus WMS expertise. 

• Operational tooling: adopting SmartScan and better use of pallet IDs/movable units, plus ongoing work with Labor Analytics to quantify time savings. 

Results 

Operational efficiency. Over ~18 months of PAS collaboration and process tuning, River Plate reports ~20–30% time reduction in receiving (from floor loaded containers to palletized and parcel inbound) and ~20% faster pick paths. Teams now execute standard services faster, with fewer touchpoints. 

Scalability. With organized data, repeatable workflows, and WMS tooling, River Plate grew from managing ~20–30 accounts to 4–5× that volume, while streamlining processes and shrinking execution time. 

Onboarding & data confidence. Item level specification work and structured demos/trainings improved setup quality and customer confidence. Clients get the real-time visibility they expect—logins, credentials, and self-serve access that mirror what’s happening on the warehouse floor. 

Partnership & service recovery. River Plate highlights that both sides face bumps in the road. What matters is response: owning issues, fixing them, and learning. Extensiv’s teams escalate when needed, bring in the right specialists, and keep projects in scope. 

Advice for 3PLs Choosing a Platform 

Do the homework. Map critical business needs and long term goals (B2B retail integrations, D2C channels, trackables like lots/serials/expirations, PO capture). Confirm the suite—WMS, TMS, integrations, OMS—can talk to each other, fit the budget, and give customers proactive, real-time access. Treat the platform as a true extension of your brand. 

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