Challenge

Shipontime’s biggest challenge since the pandemic has been finding and retaining employees. Even though Shipontime increased wages the previous year, many new employees started and turned over within weeks for another offer. This means constantly onboarding new employees. Shipontime needed a way to streamline processes so that it could easily scale to get new employees on the warehouse floor fulfilling orders quickly.

Shipontime was using a simple task management platform to track FBA prep efforts throughout the operation. However, while the software provided organization, it required manual input and didn’t enable communication with clients about their products. Shipontime’s time and resources were being used to manually track customers’ orders and inventory levels rather than being used to acquire new customers and grow the business. In searching for a new system, enabling a great customer experience was key, as resolving issues in real-time was essential to optimizing time spent on individual cases.

Solution

Shipontime implemented and went live with 3PL Warehouse Manager and SmartScan within a couple of weeks. Staff received professional, crisp, step-by-step training during implementation. Training was also supplemented with information from Extensiv’s Help Center, which supplemented the implementation training and helped Shipontime quickly set up customers in the system. Shipontime uses 3PL Warehouse Manager’s workflows to create procedures for adding and managing customers in a way that can easily be followed and duplicated for scalability.

Results

Since using 3PL Warehouse Manager, Shipontime has optimized communications between customers and employees, given customers real-time visibility into the system, streamlined processes, and completed orders faster. This resulted in an estimated 50% increase in productivity. Shipontime can now take on more clients since the simple workflow allows for faster employee onboarding and training and they can set up accounts within the system independently. Management now spends less time training in the software because of the ease of use giving them more time to focus on growing the business through the pandemic and beyond.