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In November of 2013, Captech Logistics' co-founders, Dan Finkle and Allen Kintz, were under pressure to get their fledgling third-party logistics (3PL) company up and running from scratch.

“When we first began operations,” said Finkle, “we were looking at a completely empty warehouse, lots of bills – and zero customers.”

With a reliable track record for building and growing logistics businesses, Captech’s founders secured its first contract in no time - storing raw materials for a multinational conglomerate. In less than a year, Captech was the vendor of choice in their area for storing and shipping parts and raw materials for large customers.

214%

customer growth

233%

employee growth

55%

order volume growth

Challenge

Business was booming, and the founders knew they needed a warehouse management system (WMS) as soon as possible. With little time to research, they invested in an enterprise-level, on-premise solution to assist with inventory management. But almost immediately, their new WMS proved to be problematic. “We purchased the system to fill a void,” says Finkle. “We didn’t think about the future limitations”.

The enterprise-level solution they selected had limited capabilities for ecommerce - a market they wanted to grow into. This lack of ecommerce capabilities led to Captech turning down an ideal customer and advising them to select a different 3PL. “That was very tough for us to do,” said Finkle, “The worst part was that we worked hard to make that customer happy – but we were limited by our WMS.

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We spent around $20,000 on server fees alone with an on-premise solution. We saved that and $2,000 a month by going cloud-based.

— Dan Finkle
Partner, Captech Logistics, LLC

Solution

Captech knew that if they want to move into ecommerce and grow into other new markets, they need a more comprehensive WMS. With help from their IT Team, Captech found Extensiv 3PL WarehouseManager. Captech’s IT Team loved the cloud-based solution that ran without the need to update and maintain servers.

What’s more, Extensiv 3PL Warehouse Manageralso allowed Captech to simplify complex processes and upgrade technologies across the warehouse - mobile scanning, a customer web portal, seamless integrations to other platforms, an automated pick/pack/ship workflow, and billing automation - a feature Captech really needed. “With Extensiv Billing Manager,” Finkle says, “We reduced billing time from two days to five hours. We were able to send bills directly to our customers, which meant same-day payments for us, and peace of mind for them”. 

Results

Extensiv 3PL Warehouse Manager has also helped Captech to bring in new technology without disrupting their current warehouse operations. The WMS made it “easy to organize the warehouse and add more space as needed”, Finkle says. “We were able to keep our processes across warehouses as we grew and expanded”. 

What once was an empty warehouse in 2013 is now a successful 3PL with 22 customers - 30% of which are ecommerce - a market they could not serve with their enterprise solution. “We were never concerned about growth - partnering with Extensiv made that easy for us." 

Extensiv 3PL Warehouse Manager gave Captech the confidence to grow into new markets by offering the value-added services, visibility, and automation that ecommerce customers wanted. “Extensiv 3PL Warehouse Manager has given us the functionality to deliver more to our customers”, Finkle says. “It provided us with all the right tools to grow our business to the next level”. 

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We were never concerned about growth – partnering with Extensiv made that easy for us.

— Dan Finkle
Partner, Captech Logistics, LLC

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Captech Logistics is a 3PL provider near Albany, New York, specializing in ecommerce fulfillment and same day shipping services. Whether you’re looking for a fulfillment warehouse, ecommerce fulfillment center with same-day shipping, return or reverse logistics, document storage facility, or a bonded warehouse in a free trade zone, our mission is to seamlessly adapt to every aspect of your fulfillment service needs and become an integral part of your operation. To learn more, please visitCaptech Logistics. 

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